Cambridge Building Society announces new COO

Cambridge Building Society has promoted Lucy Crumplin (pictured above) to chief operating officer and a member of the board.


Lucy joined the company in November 2019 to lead the society’s HR department as head of people, before becoming interim COO in April 2020.

Throughout her time at Cambridge Building Society, Lucy has developed its various customer channels, which include 12 branches in and around Cambridge, its customer contact centre, online banking and mobile app, and its head office in Newmarket Road, Cambridge.

Her new position was confirmed this summer, following regulatory approval.

“I found a team I loved and a society with a real energy, sense of purpose and ambition, and was delighted to take on the role of chief operating officer,” said Lucy.

“Just one of the nice things about Cambridge Building Society is the potential to develop your career in ways you might not have imagined on your first day here.”

Peter Burrows, CEO at Cambridge Building Society, added: “Lucy is a pleasure to work with and makes a real impact. 

“She has been instrumental in attracting team members with outstanding customer service skills, and implementing safe and effective IT.”

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